Shipping & Delivery

Innovative Lawn & Garden solutions direct to your yard!

Shipping & Delivery

Innovative Lawn & Garden solutions direct to your yard!

Shipping & Delivery

Innovative Lawn & Garden solutions direct to your yard!

Ray Padula offers multiple shipping options for purchases made at raypadula.com. With FREE standard delivery within the United States on all orders over $29 ($75 dollars on all shipments outside of the United States), it's now easier than ever to grow your dream garden, or create your picture-perfect backyard masterpiece. Below are the most commonly asked questions regarding shipping and delivery, as well as our shipping and delivery policies. If you need any other assistance, or have any other questions, feel free to contact us.

Ray Padula offers multiple shipping options for purchases made at raypadula.com. With FREE standard delivery within the United States on all orders over $29 ($75 dollars on all shipments outside of the United States), it's now easier than ever to grow your dream garden, or create your picture-perfect backyard masterpiece. Below are the most commonly asked questions regarding shipping and delivery, as well as our shipping and delivery policies. If you need any other assistance, or have any other questions, feel free to contact us.

Do you offer free shipping on raypadula.com?

Do you offer free shipping on raypadula.com?

Yes! All orders placed on raypadula.com totaling more than $29, before applicable taxes, promotional discounts, shipping fees, and shipping within the 50 United States are eligible for FREE standard shipping. Ray Padula reserves the right to choose the carrier used for such deliveries, and may include UPS, FedEx, or USPS. This offer is not valid on gift cards or prior purchases, or certain items that may contain weight and/or size shipping restrictions. For any items that are not included in this offer, a notice will be posted on each specific item's product page on this website. This offer is valid on parcel and residential delivery only, and does not include express or expedited shipping. Express or expedited shipping can be purchased for an additional charge at checkout. We reserve the right to change, cancel, or amend this offer at any time, with or without notice. Please allow between 3 and 10 days, depending on your location for parcel ground (standard) delivery. All returns are subject to our return policy.

Do you offer free shipping on raypadula.com?

Yes! All orders placed on raypadula.com totaling more than $29, before applicable taxes, promotional discounts, shipping fees, and shipping within the 50 United States are eligible for FREE standard shipping. Ray Padula reserves the right to choose the carrier used for such deliveries, and may include UPS, FedEx, or USPS. This offer is not valid on gift cards or prior purchases, or certain items that may contain weight and/or size shipping restrictions. For any items that are not included in this offer, a notice will be posted on each specific item's product page on this website. This offer is valid on parcel and residential delivery only, and does not include express or expedited shipping. Express or expedited shipping can be purchased for an additional charge at checkout. We reserve the right to change, cancel, or amend this offer at any time, with or without notice. Please allow between 3 and 10 days, depending on your location for parcel ground (standard) delivery. All returns are subject to our return policy.

What shipping options do you offer?

What shipping options do you offer?

We offer many shipping options for your convenience with various delivery time and delivery options. Options include:

STANDARD (ground) - Standard shipping is the default shipping method for most items, and includes delivery by a small parcel carrier (i.e. UPS, FedEx, or USPS). Please allow 3-10 days for delivery, depending on your location, once the item ships.

EXPEDITED - expedited shipping includes 2-3 day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

EXPRESS - express shipping includes next day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

ECONOMY - economy shipping is a more economical shipping method that includes initial transportation by a small parcel carrier, and final delivery by the US Postal Service. Please allow 5 - 14 days for delivery, depending on your location, once the item ships.

Ray Padula Holdings is not responsible for any late shipments, shipment delays by the carrier, or the like.

What shipping options do you offer?

We offer many shipping options for your convenience with various delivery time and delivery options. Options include:

STANDARD (ground) - Standard shipping is the default shipping method for most items, and includes delivery by a small parcel carrier (i.e. UPS, FedEx, or USPS). Please allow 3-10 days for delivery, depending on your location, once the item ships.

EXPEDITED - expedited shipping includes 2-3 day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

EXPRESS - express shipping includes next day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

ECONOMY - economy shipping is a more economical shipping method that includes initial transportation by a small parcel carrier, and final delivery by the US Postal Service. Please allow 5 - 14 days for delivery, depending on your location, once the item ships.

Ray Padula Holdings is not responsible for any late shipments, shipment delays by the carrier, or the like.

When will my order arrive?

When will my order arrive?

Estimated delivery dates are provided for each item in your cart before checkout, depending on the shipping service that you choose. To check that status of your shipment, you may do so with the tracking number provided upon shipment with the carrier used to deliver your items. You can also track your shipment by clicking on the individual tracking number(s) provided in your Shipment Confirmation email, or by logging into your Ray Padula account.

When will my order arrive?

Estimated delivery dates are provided for each item in your cart before checkout, depending on the shipping service that you choose. To check that status of your shipment, you may do so with the tracking number provided upon shipment with the carrier used to deliver your items. You can also track your shipment by clicking on the individual tracking number(s) provided in your Shipment Confirmation email, or by logging into your Ray Padula account.

What happens if my merchandise arrives damaged?

What happens if my merchandise arrives damaged?

If your order arrives damaged, please email us at orders@raypadula.com, or call us at 1-866-446-2063, so that we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the damaged items with the carrier and, when applicable, note the damage on the delivery receipt.

What happens if my merchandise arrives damaged?

If your order arrives damaged, please email us at orders@raypadula.com, or call us at 1-866-446-2063, so that we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the damaged items with the carrier and, when applicable, note the damage on the delivery receipt.

What happens if my item ordered is back-ordered?

What happens if my item ordered is back-ordered?

In rare cases, when an in-stock item becomes unavailable after you have placed an order, you will receive a back-order notification email. Your item will ship as soon as it becomes available and you will not be charged until shipment occurs. Items on back-order will automatically be cancelled within sixty (60) days without your authorization for us to extend the order.

If an item you have ordered becomes backordered, you may also request to cancel your order, or substitute with a different item, by emailing us at orders@raypadula.com. Please be sure to include your name and order number on any email communications for expedited processing.

What happens if my item ordered is back-ordered?

In rare cases, when an in-stock item becomes unavailable after you have placed an order, you will receive a back-order notification email. Your item will ship as soon as it becomes available and you will not be charged until shipment occurs. Items on back-order will automatically be cancelled within sixty (60) days without your authorization for us to extend the order.

If an item you have ordered becomes backordered, you may also request to cancel your order, or substitute with a different item, by emailing us at orders@raypadula.com. Please be sure to include your name and order number on any email communications for expedited processing.

When will my order ship?

When will my order ship?

Orders received Monday - Thursday are processed and shipped within 24 hours of order receipt. Orders received after 3 PM, EST on Friday, and on Saturday and Sunday will be processed the next business day (Monday). Please note that due to the high volume seasonal demand of our products, additional processing time may be required during peak order times as well as new product launches.

When will my order ship?

Orders received Monday - Thursday are processed and shipped within 24 hours of order receipt. Orders received after 3 PM, EST on Friday, and on Saturday and Sunday will be processed the next business day (Monday). Please note that due to the high volume seasonal demand of our products, additional processing time may be required during peak order times as well as new product launches.

Do you ship internationally?

Do you ship internationally?

Yes! Please allow up to an additional 7 days for delivery, depending on shipping service chosen. All customs, fees, and applicable charges relating to international shipments are charged to the customer. We are not responsible for any shipments or end-deliveries affected by customs, transfers from our carriers to local carriers in your country, air or ground transportation delays, or any back end charges made by customs in your country.

Do you ship internationally?

Yes! Please allow up to an additional 7 days for delivery, depending on shipping service chosen. All customs, fees, and applicable charges relating to international shipments are charged to the customer. We are not responsible for any shipments or end-deliveries affected by customs, transfers from our carriers to local carriers in your country, air or ground transportation delays, or any back end charges made by customs in your country.

Are there any delivery restrictions?

Are there any delivery restrictions?

Any states with delivery restrictions will be noted on each item's product information page. For items shipping to Alaska or Hawaii, please allow an additional 2-5 business days for shipment arrival. We are not able to ship to PO boxes at this time.

Are there any delivery restrictions?

Any states with delivery restrictions will be noted on each item's product information page. For items shipping to Alaska or Hawaii, please allow an additional 2-5 business days for shipment arrival. We are not able to ship to PO boxes at this time.

Is there anything else I should know about shipping?

Is there anything else I should know about shipping?

Ray Padula Holdings is not responsible for any delays that result from: carrier operation issues, shipments affected by customs, natural occurrences, random Acts of God, theft, loss, misplacement, strikes, weather related issues, or similar issues once packages leave our facilities. If such an issue occurs, we will work with you as close as possible to resolve, but most times these resolutions will occur between you and the shipping carrier used (i.e. UPS, FedEx, or USPS).

Orders with packages deemed undelivered by our carriers and returned to our facilities will be cancelled and refunded once received and processed back at our distribution center.

Is there anything else I should know about shipping?

Ray Padula Holdings is not responsible for any delays that result from: carrier operation issues, shipments affected by customs, natural occurrences, random Acts of God, theft, loss, misplacement, strikes, weather related issues, or similar issues once packages leave our facilities. If such an issue occurs, we will work with you as close as possible to resolve, but most times these resolutions will occur between you and the shipping carrier used (i.e. UPS, FedEx, or USPS).

Orders with packages deemed undelivered by our carriers and returned to our facilities will be cancelled and refunded once received and processed back at our distribution center.

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