Frequently Asked Questions

Frequently
Asked
Questions

Explore the most commonly asked questions, and answers - 24/7!
Still can't find the answer you're looking for? Feel free to contact us

FAQs

Click a Frequently Asked Question below to reveal answers

Frequently Asked Questions

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!

Click a Frequently Asked Question below to reveal answers

FAQs

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!

Click a Frequently Asked Question below to reveal answers

Product Warranty

What is the warranty period on my product?

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Do I have to register my product?

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

How can I receive a replacement for a product under warranty?

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Where can I find full warranty information?

Full warranty information can be found here

What is the warranty period on my product?

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Do I have to register my product?

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

How can I receive a replacement for a product under warranty?

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Where can I find full warranty information?

Full warranty information can be found here

What is the warranty period on my product?

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Do I have to register my product?

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

How can I receive a replacement for a product under warranty?

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Where can I find full warranty information?

Full warranty information can be found here

Product Support

I have a question about my product. Who can I contact?

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center.

Where can I download another instruction manual?

Instruction manuals can be viewed and downloaded here

Are replacement parts available for purchase?

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

I have a question about my product. Who can I contact?

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center

Where can I download another instruction manual?

Instruction manuals can be viewed and downloaded here

Are replacement parts available for purchase?

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

I have a question about my product. Who can I contact?

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center

Where can I download another instruction manual?

Instruction manuals can be viewed and downloaded here

Are replacement parts available for purchase?

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

Product Availability

Where can I buy Ray Padula products?

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

When will my product be back in stock?

Due to the popularity and seasonality of Ray Padula products, at certain times items may become temporarily out-of-stock. If that is the case, you may click the "Please email me when back in stock" button on the individual product page. When the item is back in stock on raypadula.com, an email notification will be sent to notify you.

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Where can I buy Ray Padula products?

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

When will my product be back in stock?

Due to the popularity and seasonality of Ray Padula products, at certain times items may become temporarily out-of-stock. If that is the case, you may click the "Please email me when back in stock" button on the individual product page. When the item is back in stock on raypadula.com, an email notification will be sent to notify you.

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Where can I buy Ray Padula products?

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

When will my product be back in stock?

Due to the popularity and seasonality of Ray Padula products, at certain times items may become temporarily out-of-stock. If that is the case, you may click the "Please email me when back in stock" button on the individual product page. When the item is back in stock on raypadula.com, an email notification will be sent to notify you.

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Returns & Refunds

What is your return policy?

Full return policy information can be found here

Can I return a product to you that was purchased elsewhere?

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

How can I return a product?

To return new, unopened, unused merchandise within thirty (30) days of receipt, follow the steps below. Gift Cards are non-returnable, and non-refundable.

1. Visit the Ray Padula Return Center.

2. Enter your order number and email address used at the time of purchase, and follow all instructions and steps.

3. Once your return has been approved, you will receive a return confirmation email. Carefully pack products, including all components, as well as the Product Return Form included in the email, and ship to the return address noted. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping method with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to give us a call at 1-866-446-2063, or email us at returns@raypadula.com.

Can I return product outside of the return period?

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Do I have to pay for return shipping?

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

What do I do if I received a defective product?

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

What is your return policy?

Full return policy information can be found here

Can I return a product to you that was purchased elsewhere?

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

How can I return a product?

To return new, unopened, unused merchandise within thirty (30) days of receipt, follow the steps below. Gift Cards are non-returnable, and non-refundable.

1. Visit the Ray Padula Return Center.

2. Enter your order number and email address used at the time of purchase, and follow all instructions and steps.

3. Once your return has been approved, you will receive a return confirmation email. Carefully pack products, including all components, as well as the Product Return Form included in the email, and ship to the return address noted. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping method with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to give us a call at 1-866-446-2063, or email us at returns@raypadula.com.

Can I return product outside of the return period?

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Do I have to pay for return shipping?

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

What do I do if I received a defective product?

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

What is your return policy?

Full return policy information can be found here

Can I return a product to you that was purchased elsewhere?

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

How can I return a product?

To return new, unopened, unused merchandise within thirty (30) days of receipt, follow the steps below. Gift Cards are non-returnable, and non-refundable.

1. Visit the Ray Padula Return Center.

2. Enter your order number and email address used at the time of purchase, and follow all instructions and steps.

3. Once your return has been approved, you will receive a return confirmation email. Carefully pack products, including all components, as well as the Product Return Form included in the email, and ship to the return address noted. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping method with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to give us a call at 1-866-446-2063, or email us at returns@raypadula.com.

Can I return product outside of the return period?

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Do I have to pay for return shipping?

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

What do I do if I received a defective product?

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

Orders, Shipping & Payments

What forms of payment do you accept on raypadula.com?

We accept all major credit cards, including: Visa, Mastercard, American Express, Discover, as well as PayPal, ApplePay, and Ray Padula Gift Cards

When does my payment method get charged?

Your method of payment will be charged immediately after successfully submitting your order, which will begin the shipment process.

How do I receive free shipping on my order?

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

What are the shipping options and restrictions?

We offer many shipping options for your convenience with various delivery time and delivery options. Options include:

STANDARD (ground) - Standard shipping is the default shipping method for most items, and includes delivery by a small parcel carrier (i.e. UPS, FedEx, or USPS). Please allow 3-10 days for delivery, depending on your location, once the item ships.

EXPEDITED - expedited shipping includes 2-3 day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

EXPRESS - express shipping includes next day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

COST SAVER - cost saver shipping is a more economical shipping method that includes initial transportation by a small parcel carrier, and final delivery by the US Postal Service. Please allow 5 - 14 days for delivery, depending on your location, once the item ships.

Ray Padula Holdings is not responsible for any late shipments, or shipment delays and issues by the carrier.

How do I place an order?

To place an order, visit the product page for the item(s) you wish to order. Select your desired quantity and click "Add to cart." Once items have been added to your cart, you may view your cart by clicking the cart icon in the upper right hand corner of this website, and following and completing the check-out instructions and process.

How quickly is my order processed and shipped?

Orders received Monday - Thursday are processed and shipped within 24 hours of order receipt. Orders received after 3 PM, EST on Friday, and on Saturday and Sunday will be processed the next business day (Monday). Please note that due to the high volume seasonal demand of our products, additional processing time may be required during peak order times as well as new product launches.

How can I track the status of my order?

To track the status of your order you may click the "Order Status" button in the order confirmation email received once your order has begun processing. You may also check the status of your order by logging into your raypadula.com account, or visiting here

How can I track my order once it's shipped?

To track your order once shipped you may click the "Track my Order" button in the order shipment confirmation email received once your order has shipped. You may also track your order by logging into your raypadula.com account, or visiting here

What do I do if I receive a wrong item?

We strive to ensure that all orders ship complete and accurately. If you receive a wrong item, please contact us immediately for resolution.

Do you ship Internationally?

Yes! Please allow up to an additional 7 days for delivery, depending on shipping service chosen. All customs, fees, and applicable charges relating to international shipments are charged to the customer. We are not responsible for any shipments or end-deliveries affected by customs, transfers from our carriers to local carriers in your country, air or ground transportation delays, or any back end charges made by customs in your country.

Do you ship to APOs and FPOs?

Yes!

Do you ship to Alaska & Hawaii?

Yes! For items shipping to Alaska or Hawaii, please allow up to an additional 2-5 business days for shipment arrival.

What forms of payment do you accept on raypadula.com?

We accept all major credit cards, including: Visa, Mastercard, American Express, Discover, as well as PayPal, ApplePay, and Ray Padula Gift Cards

When does my payment method get charged?

Your method of payment will be charged immediately after successfully submitting your order, which will begin the shipment process.

How do I receive free shipping on my order?

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

What are the shipping options and restrictions?

We offer many shipping options for your convenience with various delivery time and delivery options. Options include:

STANDARD (ground) - Standard shipping is the default shipping method for most items, and includes delivery by a small parcel carrier (i.e. UPS, FedEx, or USPS). Please allow 3-10 days for delivery, depending on your location, once the item ships.

EXPEDITED - expedited shipping includes 2-3 day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

EXPRESS - express shipping includes next day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

COST SAVER - cost saver shipping is a more economical shipping method that includes initial transportation by a small parcel carrier, and final delivery by the US Postal Service. Please allow 5 - 14 days for delivery, depending on your location, once the item ships.

Ray Padula Holdings is not responsible for any late shipments, or shipment delays and issues by the carrier.

How do I place an order?

To place an order, visit the product page for the item(s) you wish to order. Select your desired quantity and click "Add to cart." Once items have been added to your cart, you may view your cart by clicking the cart icon in the upper right hand corner of this website, and following and completing the check-out instructions and process.

How quickly is my order processed and shipped?

Orders received Monday - Thursday are processed and shipped within 24 hours of order receipt. Orders received after 3 PM, EST on Friday, and on Saturday and Sunday will be processed the next business day (Monday). Please note that due to the high volume seasonal demand of our products, additional processing time may be required during peak order times as well as new product launches.

How can I track the status of my order?

To track the status of your order you may click the "Order Status" button in the order confirmation email received once your order has begun processing. You may also check the status of your order by logging into your raypadula.com account, or visiting here

How can I track my order once it's shipped?

To track your order once shipped you may click the "Track my Order" button in the order shipment confirmation email received once your order has shipped. You may also track your order by logging into your raypadula.com account, or visiting here

What do I do if I receive a wrong item?

We strive to ensure that all orders ship complete and accurately. If you receive a wrong item, please contact us immediately for resolution.

Do you ship Internationally?

Yes! Please allow up to an additional 7 days for delivery, depending on shipping service chosen. All customs, fees, and applicable charges relating to international shipments are charged to the customer. We are not responsible for any shipments or end-deliveries affected by customs, transfers from our carriers to local carriers in your country, air or ground transportation delays, or any back end charges made by customs in your country.

Do you ship to APOs and FPOs?

Yes!

Do you ship to Alaska & Hawaii?

Yes! For items shipping to Alaska or Hawaii, please allow up to an additional 2-5 business days for shipment arrival.

What forms of payment do you accept on raypadula.com?

We accept all major credit cards, including: Visa, Mastercard, American Express, Discover, as well as PayPal, ApplePay, and Ray Padula Gift Cards

When does my payment method get charged?

Your method of payment will be charged immediately after successfully submitting your order, which will begin the shipment process.

How do I receive free shipping on my order?

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

What are the shipping options and restrictions?

We offer many shipping options for your convenience with various delivery time and delivery options. Options include:

STANDARD (ground) - Standard shipping is the default shipping method for most items, and includes delivery by a small parcel carrier (i.e. UPS, FedEx, or USPS). Please allow 3-10 days for delivery, depending on your location, once the item ships.

EXPEDITED - expedited shipping includes 2-3 day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

EXPRESS - express shipping includes next day delivery by a small parcel carrier, once the item ships. Processing time varies by product.

COST SAVER - cost saver shipping is a more economical shipping method that includes initial transportation by a small parcel carrier, and final delivery by the US Postal Service. Please allow 5 - 14 days for delivery, depending on your location, once the item ships.

Ray Padula Holdings is not responsible for any late shipments, or shipment delays and issues by the carrier.

How do I place an order?

To place an order, visit the product page for the item(s) you wish to order. Select your desired quantity and click "Add to cart." Once items have been added to your cart, you may view your cart by clicking the cart icon in the upper right hand corner of this website, and following and completing the check-out instructions and process.

How quickly is my order processed and shipped?

Orders received Monday - Thursday are processed and shipped within 24 hours of order receipt. Orders received after 3 PM, EST on Friday, and on Saturday and Sunday will be processed the next business day (Monday). Please note that due to the high volume seasonal demand of our products, additional processing time may be required during peak order times as well as new product launches.

How can I track the status of my order?

To track the status of your order you may click the "Order Status" button in the order confirmation email received once your order has begun processing. You may also check the status of your order by logging into your raypadula.com account, or visiting here

How can I track my order once it's shipped?

To track your order once shipped you may click the "Track my Order" button in the order shipment confirmation email received once your order has shipped. You may also track your order by logging into your raypadula.com account, or visiting here

What do I do if I receive a wrong item?

We strive to ensure that all orders ship complete and accurately. If you receive a wrong item, please contact us immediately for resolution.

Do you ship Internationally?

Yes! Please allow up to an additional 7 days for delivery, depending on shipping service chosen. All customs, fees, and applicable charges relating to international shipments are charged to the customer. We are not responsible for any shipments or end-deliveries affected by customs, transfers from our carriers to local carriers in your country, air or ground transportation delays, or any back end charges made by customs in your country.

Do you ship to APOs and FPOs?

Yes!

Do you ship to Alaska & Hawaii?

Yes! For items shipping to Alaska or Hawaii, please allow up to an additional 2-5 business days for shipment arrival.

Promotions

What is a promotion and how do I apply it to my order?

Promotions are limited-time offers for items purchased on raypadula.com that reduce the price of an item or group of items, in the form of a financial discount upon check out. Be sure to check the terms and conditions of a given promotion for details on how it may be redeemed.

For promotions that require a promotional code to be entered, simply enter the promotional code in the designated area on the check-out page, and then click "Apply."

My promotion did not apply to my order, what can I do?

If a promotion did not apply to your purchase, please be sure the terms and conditions of the promotion are being met, and ensure all items are eligible for the specific promotion. If the promotion requires a promo code to be entered on checkout, double check that all characters are entered correctly. Please note, promotion code characters are case sensitive. If you are still experiencing an issue, please contact us.

I was given a promotion code from the Customer Care Team, how can I apply it to an order?

Any promotional codes can be entered in the "discount code" field on the checkout page of raypadula.com

I found a promotion on Ray Padula products elsewhere, can you match this promotion?

Unfortunately, not. At this time we do not match other retailer promotions, unless otherwise specifically noted for that specific promotion.

Do you accept other retailer promotions?

Unfortunately, we cannot accept other retailer promotions on raypadula.com

Can Ray Padula promotions be used on products purchased elsewhere?

Unfortunately, not. Ray Padula promotions can only be used on raypadula.com, unless otherwise noted for that specific promotion

My order came with a free promotional item, and I want to return my order, can I keep the free item?

Unfortunately, not. Any free promotional items included with your order will need to be included with your return as well, if you wish to return your order. Not including these items will result in a charge or reduction of refund amount for the value of the un-returned item.

Can multiple promotions be applied to the same order?

Most promotions can be combined, unless noted otherwise in the terms and conditions of the promotion.

What is a promotion and how do I apply it to my order?

Promotions are limited-time offers for items purchased on raypadula.com that reduce the price of an item or group of items, in the form of a financial discount upon check out. Be sure to check the terms and conditions of a given promotion for details on how it may be redeemed.

For promotions that require a promotional code to be entered, simply enter the promotional code in the designated area on the check-out page, and then click "Apply."

My promotion did not apply to my order, what can I do?

If a promotion did not apply to your purchase, please be sure the terms and conditions of the promotion are being met, and ensure all items are eligible for the specific promotion. If the promotion requires a promo code to be entered on checkout, double check that all characters are entered correctly. Please note, promotion code characters are case sensitive. If you are still experiencing an issue, please contact us.

I was given a promotion code from the Customer Care Team, how can I apply it to an order?

Any promotional codes can be entered in the "discount code" field on the checkout page of raypadula.com

I found a promotion on Ray Padula products elsewhere, can you match this promotion?

Unfortunately, not. At this time we do not match other retailer promotions, unless otherwise specifically noted for that specific promotion.

Do you accept other retailer promotions?

Unfortunately, we cannot accept other retailer promotions on raypadula.com

Can Ray Padula promotions be used on products purchased elsewhere?

Unfortunately, not. Ray Padula promotions can only be used on raypadula.com, unless otherwise noted for that specific promotion

My order came with a free promotional item, and I want to return my order, can I keep the free item?

Unfortunately, not. Any free promotional items included with your order will need to be included with your return as well, if you wish to return your order. Not including these items will result in a charge or reduction of refund amount for the value of the un-returned item.

Can multiple promotions be applied to the same order?

Most promotions can be combined, unless noted otherwise in the terms and conditions of the promotion.

What is a promotion and how do I apply it to my order?

Promotions are limited-time offers for items purchased on raypadula.com that reduce the price of an item or group of items, in the form of a financial discount upon check out. Be sure to check the terms and conditions of a given promotion for details on how it may be redeemed.

For promotions that require a promotional code to be entered, simply enter the promotional code in the designated area on the check-out page, and then click "Apply."

My promotion did not apply to my order, what can I do?

If a promotion did not apply to your purchase, please be sure the terms and conditions of the promotion are being met, and ensure all items are eligible for the specific promotion. If the promotion requires a promo code to be entered on checkout, double check that all characters are entered correctly. Please note, promotion code characters are case sensitive. If you are still experiencing an issue, please contact us.

I was given a promotion code from the Customer Care Team, how can I apply it to an order?

Any promotional codes can be entered in the "discount code" field on the checkout page of raypadula.com

I found a promotion on Ray Padula products elsewhere, can you match this promotion?

Unfortunately, not. At this time we do not match other retailer promotions, unless otherwise specifically noted for that specific promotion.

Do you accept other retailer promotions?

Unfortunately, we cannot accept other retailer promotions on raypadula.com

Can Ray Padula promotions be used on products purchased elsewhere?

Unfortunately, not. Ray Padula promotions can only be used on raypadula.com, unless otherwise noted for that specific promotion

My order came with a free promotional item, and I want to return my order, can I keep the free item?

Unfortunately, not. Any free promotional items included with your order will need to be included with your return as well, if you wish to return your order. Not including these items will result in a charge or reduction of refund amount for the value of the un-returned item.

Can multiple promotions be applied to the same order?

Most promotions can be combined, unless noted otherwise in the terms and conditions of the promotion.

Product Safety & Warnings

What is a Prop 65 Warning?

Proposition 65, otherwise known as Prop 65, or, the ‘Safe Drinking Water and Toxic Enforcement Act of 1986,” is a California voter initiative designed to protect citizens and sources of drinking water from harmful chemicals. The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer, birth defects or other forms of reproductive harm. They include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. They can also be chemicals used in manufacturing and construction, or byproducts of chemical processes, such as motor vehicle exhaust.Certain metals, such as zinc and brass may contain extremely small trace amounts of chemicals deemed in the State of California to require such warnings, and should not be used for drinking water, or ingested in any way. For more information, visit here

Where can I find safety and product warnings?

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.

What is a Prop 65 Warning?

Proposition 65, otherwise known as Prop 65, or, the ‘Safe Drinking Water and Toxic Enforcement Act of 1986,” is a California voter initiative designed to protect citizens and sources of drinking water from harmful chemicals. The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer, birth defects or other forms of reproductive harm. They include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. They can also be chemicals used in manufacturing and construction, or byproducts of chemical processes, such as motor vehicle exhaust.Certain metals, such as zinc and brass may contain extremely small trace amounts of chemicals deemed in the State of California to require such warnings, and should not be used for drinking water, or ingested in any way. For more information, visit here

Where can I find safety and product warnings?

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.

What is a Prop 65 Warning?

Proposition 65, otherwise known as Prop 65, or, the ‘Safe Drinking Water and Toxic Enforcement Act of 1986,” is a California voter initiative designed to protect citizens and sources of drinking water from harmful chemicals. The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer, birth defects or other forms of reproductive harm. They include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. They can also be chemicals used in manufacturing and construction, or byproducts of chemical processes, such as motor vehicle exhaust.Certain metals, such as zinc and brass may contain extremely small trace amounts of chemicals deemed in the State of California to require such warnings, and should not be used for drinking water, or ingested in any way. For more information, visit here

Where can I find safety and product warnings?

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.

Miscellaneous

Why are there different model numbers for the same product?

Some Ray Padula items may have more than one model number. Different model numbers and model number prefixes are used based on where an item is sold to distinguish different packaging, colors, or regions for various retail partners. Product, specifications, and features are the same.

How can I sell Ray Padula products in my store?

We're honored that you would want to stock our products in your store. We value our retailer partnerships as some of the most important relationships we could have. To speak with a sales representative please email sales@raypadula.com with your request.

Why isn't my product review showing up?

Reviews on our website use a third party provider which includes certain terms and conditions on reviews being submitted. These terms and conditions can be viewed and must be agreed upon by the reviewer before submission of a product review. If the third party provider deems a review to be in violation of the terms, the review will not be displayed. We do not reject reviews for being negative. In fact, these are some of the best ways Ray Padula product managers can discover ways to better improve our products and services. However, reviews which are disrespectful in any way, including, but not limited to race, religion, nationality, gender, sexual orientation or physical/mental abilities will be removed and persons blocked from further comment. Reviews containing vulgar language, trolling, unreasonable, or fraudulent reviews or inquires meant to incite controversy will also be removed at our discretion.

I have a product idea! Can I submit it to you for review?

Absolutely! At Ray Padula, we have one focus - breakthrough, disruptive innovation.

Are you an out of the box thinker? Have great solutions to everyday Lawn and Garden problems? Have an idea for the next break-through product? Let's talk!

Each season, Ray Padula Holdings receives hundreds of unsolicited ideas and proposals from individuals, businesses, and a wide array of other sources outside the Ray Padula family of companies. We welcome these submissions with warm regards. We understand that many of those who approach us with product ideas and/or suggestions have very little, or no experience disclosing information to a company. With this in mind, full guidelines and a form for idea submissions can be found here

Why are there different model numbers for the same product?

Some Ray Padula items may have more than one model number. Different model numbers and model number prefixes are used based on where an item is sold to distinguish different packaging, colors, or regions for various retail partners. Product, specifications, and features are the same.

How can I sell Ray Padula products in my store?

We're honored that you would want to stock our products in your store. We value our retailer partnerships as some of the most important relationships we could have. To speak with a sales representative please email sales@raypadula.com with your request.

Why isn't my product review showing up?

Reviews on our website use a third party provider which includes certain terms and conditions on reviews being submitted. These terms and conditions can be viewed and must be agreed upon by the reviewer before submission of a product review. If the third party provider deems a review to be in violation of the terms, the review will not be displayed. We do not reject reviews for being negative. In fact, these are some of the best ways Ray Padula product managers can discover ways to better improve our products and services. However, reviews which are disrespectful in any way, including, but not limited to race, religion, nationality, gender, sexual orientation or physical/mental abilities will be removed and persons blocked from further comment. Reviews containing vulgar language, trolling, unreasonable, or fraudulent reviews or inquires meant to incite controversy will also be removed at our discretion.

I have a product idea! Can I submit it to you for review?

Absolutely! At Ray Padula, we have one focus - breakthrough, disruptive innovation.

Are you an out of the box thinker? Have great solutions to everyday Lawn and Garden problems? Have an idea for the next break-through product? Let's talk!

Each season, Ray Padula Holdings receives hundreds of unsolicited ideas and proposals from individuals, businesses, and a wide array of other sources outside the Ray Padula family of companies. We welcome these submissions with warm regards. We understand that many of those who approach us with product ideas and/or suggestions have very little, or no experience disclosing information to a company. With this in mind, full guidelines and a form for idea submissions can be found here

Why are there different model numbers for the same product?

Some Ray Padula items may have more than one model number. Different model numbers and model number prefixes are used based on where an item is sold to distinguish different packaging, colors, or regions for various retail partners. Product, specifications, and features are the same.

How can I sell Ray Padula products in my store?

We're honored that you would want to stock our products in your store. We value our retailer partnerships as some of the most important relationships we could have. To speak with a sales representative please email sales@raypadula.com with your request.

Why isn't my product review showing up?

Reviews on our website use a third party provider which includes certain terms and conditions on reviews being submitted. These terms and conditions can be viewed and must be agreed upon by the reviewer before submission of a product review. If the third party provider deems a review to be in violation of the terms, the review will not be displayed. We do not reject reviews for being negative. In fact, these are some of the best ways Ray Padula product managers can discover ways to better improve our products and services. However, reviews which are disrespectful in any way, including, but not limited to race, religion, nationality, gender, sexual orientation or physical/mental abilities will be removed and persons blocked from further comment. Reviews containing vulgar language, trolling, unreasonable, or fraudulent reviews or inquires meant to incite controversy will also be removed at our discretion.

I have a product idea! Can I submit it to you for review?

Absolutely! At Ray Padula, we have one focus - breakthrough, disruptive innovation.

Are you an out of the box thinker? Have great solutions to everyday Lawn and Garden problems? Have an idea for the next break-through product? Let's talk!

Each season, Ray Padula Holdings receives hundreds of unsolicited ideas and proposals from individuals, businesses, and a wide array of other sources outside the Ray Padula family of companies. We welcome these submissions with warm regards. We understand that many of those who approach us with product ideas and/or suggestions have very little, or no experience disclosing information to a company. With this in mind, full guidelines and a form for idea submissions can be found here

Garden with
Confidence

At Ray Padula, it's never just about selling you an innovative product. It's about providing world-class product support, and swiftly solving any questions or issues that may arise while using our products.

When you choose Ray Padula for your lawn and garden, rest assured you're choosing to garden with confidence.

Garden with Confidence

At Ray Padula, it's never just about selling you an innovative product. It's about providing world-class product support, and swiftly solving any questions or issues that may arise while using our products.

When you choose Ray Padula for your lawn and garden, rest assured you're choosing to garden with confidence.

Garden with Confidence

At Ray Padula, it's never just about selling you an innovative product. It's about providing world-class product support, and swiftly solving any questions or issues that may arise while using our products.

When you choose Ray Padula for your lawn and garden, rest assured you're choosing to garden with confidence.

Explore More...

Where to Buy

Online, in-store, and right to your yard!

Contact Us

We're always standing by and ready to help

Warranty Center

Submit a warranty claim, quickly and easily, 24/7!

Where To Buy

Contact Us

Warranty Center

Explore More...

- Explore -

Product Support by Category

Watering

Hoses

Pruning

Garden Tools

Garden Carts

- Explore -

Product Support by Category

Watering

Hoses

Pruning

Garden Tools

Garden Carts

- Explore -

Product Support by Category

Watering

Hoses

Pruning

Garden Tools

Garden Carts

Product Care Tips & Instructions

Download, view, and interact with step-by-step instructions and care tips for some of the most popular Ray Padula products

Instructions

Product Care Tips & Instructions

Download, view, and interact with step-by-step instructions and care tips for some of the most popular Ray Padula products

Instructions

Contact Us

We're always standing by and ready to help!

Contact Us

We're always standing by and ready to help!

FREE SHIPPING!

FREE SHIPPING!

Free Shipping!

Enjoy FREE standard shipping on all US orders over $29!

FrequentlyAskedQuestions

FAQs

Click a Frequently Asked Question below to reveal answers

Frequently Asked Questions

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!Click a Frequently Asked Question below to reveal answers

FAQs

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!Click a Frequently Asked Question below to reveal answers

Product Warranty

Product Warranty

Product Warranty

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.comFor more information, visit the Warranty Center

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Full warranty information can be found here

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.comFor more information, visit the Warranty Center

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Full warranty information can be found here

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.comFor more information, visit the Warranty Center

You are not required to officially register your product or warranty, however we suggest keeping a copy of your receipt, as a valid proof of purchase will be required for the processing of any warranty claims.

You can submit a warranty claim quickly and easily, right online, 24/7 in the Warranty Center

Full warranty information can be found here

Product Support

Product Support

Product Support

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center.

Instruction manuals can be viewed and downloaded here

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center

Instruction manuals can be viewed and downloaded here

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

We're always standing by and ready to help. You can give us a call, or send us an email in the Contact Center

Instruction manuals can be viewed and downloaded here

Replacement parts are available for only a select number of products. If replacement parts are available, they will be listed on the individual product page on this website. If you are in need of any parts that you do not see available, please contact us.

Product Availability

Product Availability

Product Availability

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world. Shop Products ❯

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world. Shop Products ❯

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world. Shop Products ❯

In the meantime, you can check other retailers or websites that may have the product your are interested in, here.

Returns & Refunds

Returns & Refunds

Returns & Refunds

Full return policy information can be found here

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

Full return policy information can be found here

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

Full return policy information can be found here

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through that specific retailer, according to their policies.

Unfortunately, not. All returns for product purchased on raypadula.com must be made within 30 days of delivery to be eligible for a refund.

Yes. All returns must be shipped back to Ray Padula Holdings by the customer, unless the return is due to an error made by Ray Padula Holdings. Returns must be sent with a trackable shipping service (tracking number), such as UPS, FedEx, or USPS.

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, or feel free to contact us. We're standing by and ready to help.

Orders, Shipping & Payments

Orders, Shipping & Payments

Orders, Shipping & Payments

We accept all major credit cards, including: Visa, Mastercard, American Express, Discover, as well as PayPal, ApplePay, and Ray Padula Gift Cards

Your method of payment will be charged immediately after successfully submitting your order, which will begin the shipment process.

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping. For the most up-to-date, complete shipping information, click here

To track the status of your order you may click the "Order Status" button in the order confirmation email received once your order has begun processing. You may also check the status of your order by logging into your raypadula.com account, or visiting here

To track your order once shipped you may click the "Track my Order" button in the order shipment confirmation email received once your order has shipped. You may also track your order by logging into your raypadula.com account, or visiting here

We strive to ensure that all orders ship complete and accurately. If you receive a wrong item, please contact us immediately for resolution.

Yes!

Yes! For items shipping to Alaska or Hawaii, please allow up to an additional 2-5 business days for shipment arrival.

We accept all major credit cards, including: Visa, Mastercard, American Express, Discover, as well as PayPal, ApplePay, and Ray Padula Gift Cards

Your method of payment will be charged immediately after successfully submitting your order, which will begin the shipment process.

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping. For the most up-to-date, complete shipping information, click here

To track the status of your order you may click the "Order Status" button in the order confirmation email received once your order has begun processing. You may also check the status of your order by logging into your raypadula.com account, or visiting here

Frequently
Asked
Questions

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!

Click a Frequently Asked Question below to reveal answers

Explore the most commonly asked questions, and answers, available 24/7. Still can't find the answer you're looking for? Feel free to contact us!

Click a Frequently Asked Question below to reveal answers

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Ray Padula products carry an industry leading, excellent warranty. Warranty periods vary depending on each specific product. Warranty information can be found on product packaging, as well as the individual product pages on raypadula.com

For more information, visit the Warranty Center

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

Ray Padula products can be purchased right here on raypadula.com, as well as in leading retailers and garden centers around the world.

Shop Products ❯

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

All orders placed on raypadula.com totaling more than $49, before applicable taxes, shipping fees, and after any promotional discounts that are shipping within the 50 United States are eligible for FREE standard shipping.

For the most up-to-date, complete shipping information, click here

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.

Safety and product warnings can be found on each item's packaging, as well as the individual product page on raypadula.com.

Be sure to always follow product warnings and safety information before and during use.