Returns & Refunds

We gladly accept returns on all items purchased on raypadula.com within 30 days of receipt. Items must be in original packaging, unused, and undamaged to be eligible for a refund.

Full return policy and frequently asked questions can be found below.

Returns & Refunds

We gladly accept returns on all items purchased on raypadula.com within 30 days of receipt. Items must be in original packaging, unused, and undamaged to be eligible for a refund.

Full return policy and frequently asked questions can be found below.

Returns & Refunds

We gladly accept returns on all items purchased on raypadula.com within 30 days of receipt. Items must be in original packaging, unused, and undamaged to be eligible for a refund.

Full return policy and frequently asked questions can be found below.

While we hope that you will love your new Ray Padula product, all new, unopened, and unused merchandise purchased on raypadula.com can be returned within thirty (30) days of receipt for a full refund, less original shipping charges.

Returns for purchases with a valid proof of purchase made directly on raypadula.com will be refunded in full to the original form of payment (credit card, PayPal, etc.). Any purchases made with a Ray Padula Gift Card will be refunded on a Ray Padula Gift Card, or raypadula.com online store credit, less original shipping charges. Original shipping charges will only be refunded in the event that the return is taking place as a result of an order error made by Ray Padula Holdings, unless your order was eligible and shipped with free shipping at the time of purchase.

Items must be returned in new, unopened, unused condition with all parts and components to be eligible for refund. In the event this is not the case and product is received returned in any other condition, a refund will not be issued, and product will be shipped back to the customer at the customer's shipping expense. Gift Cards are non-returnable and non-refundable.

Below are some of our most frequently asked Return and Refund questions. If you need any other assistance, or have any other questions, feel free to contact us.

While we hope that you will love your new Ray Padula product, all new, unopened, and unused merchandise purchased on raypadula.com can be returned within thirty (30) days of receipt for a full refund, less original shipping charges.

Returns for purchases with a valid proof of purchase made directly on raypadula.com will be refunded in full to the original form of payment (credit card, PayPal, etc.). Any purchases made with a Ray Padula Gift Card will be refunded on a Ray Padula Gift Card, or raypadula.com online store credit, less original shipping charges. Original shipping charges will only be refunded in the event that the return is taking place as a result of an order error made by Ray Padula Holdings, unless your order was eligible and shipped with free shipping at the time of purchase.

Items must be returned in new, unopened, unused condition with all parts and components to be eligible for refund. In the event this is not the case and product is received returned in any other condition, a refund will not be issued, and product will be shipped back to the customer at the customer's shipping expense. Gift Cards are non-returnable and non-refundable.

Below are some of our most frequently asked Return and Refund questions. If you need any other assistance, or have any other questions, feel free to contact us.

How can I return a product purchased on raypadula.com?

How can I return a product purchased on raypadula.com?

To return new, unopened, unused merchandise within thirty (30) days of receipt, follow the steps below. Gift Cards are non-returnable, and non-refundable.

1. Visit the Ray Padula Return Center.

2. Enter your order number and email address used at the time of purchase, and follow all instructions and steps.

3. Once your return has been approved, you will receive a return confirmation email. Carefully pack products, including all components, as well as the Product Return Form included in the email, and ship to the return address noted. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping method with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to contact us.

How can I return a product purchased on raypadula.com?

To return new, unopened, unused merchandise within thirty (30) days of receipt, follow the steps below. Gift Cards are non-returnable, and non-refundable.

1. Visit the Ray Padula Return Center.

2. Enter your order number and email address used at the time of purchase, and follow all instructions and steps.

3. Once your return has been approved, you will receive a return confirmation email. Carefully pack products, including all components, as well as the Product Return Form included in the email, and ship to the return address noted. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping method with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to contact us.

To return new, unopened, unused merchandise within thirty (30) days of purchase, follow the steps below:

1. Contact Ray Padula Customer Support by calling 1-866-446-2063, or emailing refunds@raypadula.com to request a return authorization number for your order.

2. Customer Support will provide you a Product Return Form. Please complete this form and include in the box with your returned product.

3. Carefully pack products, including all components, as well as the Product Return Form and ship to the return address noted on the Product Return Form. Please mark your order number on the outside of the box. Note: Ray Padula is not responsible for any product returned damaged during shipping. Please ensure products are packed securely.

4. Return the package using a prepaid, insured shipping with a trackable carrier such as UPS, FedEx, or USPS, or another internationally recognized delivery service with tracking shipment information. Products being returned must be shipped with a trackable carrier. Note: Ray Padula is not responsible for lost or untraceable return packages that you ship back to us.

Ray Padula Holdings is not responsible for any item that is not returned in the manner set forth above. If there is any other information needed, or if you have any additional questions, please feel free to give us a call at 1-866-446-2063, or email us at refunds@raypadula.com.

When will I receive a refund for a returned product?

When will I receive a refund for a returned product?

Once your returned product is received at our distribution center, a refund will be credited to the original credit or debit card, or PayPal account used to purchase the product. You will be refunded the full purchase price of the product, minus any shipping charges Ray Padula Holdings incurred initially when shipping the product to you, unless your order shipped with free shipping.

Please allow 7-14 days from day of receipt of your return to process your return and refund. Please note that depending on your credit card issuer it may take up to thirty (30) days for the refunded amount to reflect on your account.

If you recieved a discount for ordering multiple items, used a promotion code, or received any other discount for multiple item purchases, returning one or more of those items may void that discount, and original pricing may be charged, or deducted from your refund.

When will I receive a refund for a returned product?

Once your returned product is received at our distribution center, a refund will be credited to the original credit or debit card, or PayPal account used to purchase the product. You will be refunded the full purchase price of the product, minus any shipping charges Ray Padula Holdings incurred initially when shipping the product to you, unless your order shipped with free shipping.

Please allow 7-14 days from day of receipt of your return to process your return and refund. Please note that depending on your credit card issuer it may take up to thirty (30) days for the refunded amount to reflect on your account.

If you recieved a discount for ordering multiple items, used a promotion code, or received any other discount for multiple item purchases, returning one or more of those items may void that discount, and original pricing may be charged, or deducted from your refund.

Can I return an item for an exchange?

Can I return an item for an exchange?

Unfortunately, exchanges are not offered at this time. If you wish to return your item for a different item, simply return your current item, and make another purchase for the item you desire.

Can I return an item for an exchange?

Unfortunately, exchanges are not offered at this time. If you wish to return your item for a different item, simply return your current item, and make another purchase for the item you desire.

I purchased a Ray Padula item in-store or at another website that I would like to return to you, can I do so?

I purchased a Ray Padula item in-store or at another website that I would like to return to you, can I do so?

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through the specific retailer according to their policies.

I purchased a Ray Padula item in-store or at another retailer's website that I would like to return to you, can I do so?

Unfortunately, not. We can only accept returns for items purchased directly on raypadula.com. For purchases made through a retailer, either in-store or online, returns must be completed through the specific retailer according to their policies.

I am having an issue with a product under warranty, what can I do?

I am having an issue with a product under warranty, what can I do?

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, here.

I am having an issue with a product under warranty, what can I do?

Ray Padula products carry an industry leading, excellent warranty. For any performance related issues on products you currently own, please visit the warranty center, here.

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