Privacy Policy

We're committed to transparency regarding what personal information we collect from you, how we collect it, how we use it, and how we keep it secure.

Privacy Policy

We're committed to transparency regarding what personal information we collect from you, how we collect it, how we use it, and how we keep it secure.

Privacy Policy

We're committed to transparency regarding what personal information we collect from you, how we collect it, how we use it, and how we keep it secure.

Overview

Overview

Overview

Welcome to the Website and/or mobile application (herein referred to as “Website”, “Site”, “App”, or “mobile application”) of Ray Padula Holdings, LLC (herein referred to as "Company," “we”, “us”, “Ray Padula”, “Ray Padula Lawn and Garden”, or "Padula"). The following Privacy Policy describes the different types of information we may collect from you or that you may provide to us when you visit the Website and our practices for collecting, using, maintaining, protecting and disclosing such information. Ray Padula respects your privacy, and we are committed to protecting it through compliance with this policy.This policy applies to information we collect (1) on this Website, (2) our mobile application, (3) mobile website, (4) in email, text, and other electronic messages between you, us, and this Website, (5) through our app-based services, (6) when you use camera-based features, image uploads, video uploads, visual search tools, artificial intelligence-powered features, customer support tools, messaging, commenting, chats, or warranty claim tools and services, and (7) through any digital service that links to, or references this Privacy Policy.

It does not apply to information collected by any other means - including on any other website operated by the Company, or any third party (including partners, affiliates, and subsidiaries), or (2) any third party (including our partners, affiliates, and subsidiaries), including through any application or content (including advertising) that may link to or become accessible from or on the Website.Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with any, or all, of the policies and practices listed here, it is your choice not to visit or use our Website or use our mobile application.

By accessing or using this Website via any device type, you agree to this Privacy Policy as well as the complete Terms of Use. This policy may change from time to time, with or without notice, and your continued use of this website after we make any changes is deemed to be acceptance and understanding of those changes, therefore, please check this Privacy Policy periodically for updates.

Welcome to the Website and/or mobile application (herein referred to as “Website”, “Site”, “App”, or “mobile application”) of Ray Padula Holdings, LLC (herein referred to as "Company," “we”, “us”, “Ray Padula”, “Ray Padula Lawn and Garden”, or "Padula"). The following Privacy Policy describes the different types of information we may collect from you or that you may provide to us when you visit the Website and our practices for collecting, using, maintaining, protecting and disclosing such information. Ray Padula respects your privacy, and we are committed to protecting it through compliance with this policy.This policy applies to information we collect (1) on this Website, (2) our mobile application, (3) mobile website, (4) in email, text, and other electronic messages between you, us, and this Website, (5) through our app-based services, (6) when you use camera-based features, image uploads, video uploads, visual search tools, artificial intelligence-powered features, customer support tools, messaging, commenting, chats, or warranty claim tools and services, and (7) through any digital service that links to, or references this Privacy Policy.

It does not apply to information collected by any other means - including on any other website operated by the Company, or any third party (including partners, affiliates, and subsidiaries), or (2) any third party (including our partners, affiliates, and subsidiaries), including through any application or content (including advertising) that may link to or become accessible from or on the Website.Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with any, or all, of the policies and practices listed here, it is your choice not to visit or use our Website or use our mobile application.

By accessing or using this Website via any device type, you agree to this Privacy Policy as well as the complete Terms of Use. This policy may change from time to time, with or without notice, and your continued use of this website after we make any changes is deemed to be acceptance and understanding of those changes, therefore, please check this Privacy Policy periodically for updates.

Permitted Users & Minors

Permitted Users & Minors

Our Website and mobile application are not intended for use by children under the age of 13. We do not knowingly collect personal information from minors under the age of 13 in accordance with the Children's Online Privacy Protection Act.

If you are under 13 years of age, do not use or provide any information on this Website or through any of its features. If we learn that we have collected personal information from a child under 13 without verified parental or legal guardian consent, we will delete that information.

Our products and services are intended for purchase and use by individuals who are at least 18 years of age. If you are under 18, you may use the Website only with the permission, involvement, or monitoring of a parent or legal guardian.

If you believe we may have received information from or about a child under 13, please contact us via email at support@raypadula.com.

Permitted Users & Minors

Our Website and mobile application are not intended for use by children under the age of 13. We do not knowingly collect personal information from minors under the age of 13 in accordance with the Children's Online Privacy Protection Act.

If you are under 13 years of age, do not use or provide any information on this Website or through any of its features. If we learn that we have collected personal information from a child under 13 without verified parental or legal guardian consent, we will delete that information.

Our products and services are intended for purchase and use by individuals who are at least 18 years of age. If you are under 18, you may use the Website only with the permission, involvement, or monitoring of a parent or legal guardian.

If you believe we may have received information from or about a child under 13, please contact us via email at support@raypadula.com.

Information Covered by this Policy

Information Covered by this Policy

This Privacy Policy applies to personal information collected through our Website, mobile applications, and any of our related online or offline services that link to or reference this Privacy Policy.Ray Padula offers many services, including: (1) Products, (2) Websites, and (3) Mobile Applications. This Privacy Policy also applies to all offline and online direct interactions with us, such as email communications, contacting Customer Support (by phone, email, or text), registering or submitting a warranty claim, product registration, image, photo or video submissions, camera and visual based product searches, AI-powered product identification, support or knowledge bases, or otherwise interacting with us online. This Privacy Policy does not apply to any interactions with us in which another or separate Privacy Policy is noted or provided.

This Privacy Policy is not a contract between you and Ray Padula, however, by using, accessing, or interacting with this Website and any of our Online Services, or engaging with us offline, you consent to the collection, use, sale, and sharing of personal information that we receive from you through such use, interactions, and access as described and detailed in this Privacy Policy. We may change or add to this Privacy Policy at any time, with or without notice, so we encourage you to review it periodically.

Information Covered by this Policy

This Privacy Policy applies to personal information collected through our Website, mobile applications, and any of our related online or offline services that link to or reference this Privacy Policy.Ray Padula offers many services, including: (1) Products, (2) Websites, and (3) Mobile Applications. This Privacy Policy also applies to all offline and online direct interactions with us, such as email communications, contacting Customer Support (by phone, email, or text), registering or submitting a warranty claim, product registration, image, photo or video submissions, camera and visual based product searches, AI-powered product identification, support or knowledge bases, or otherwise interacting with us online. This Privacy Policy does not apply to any interactions with us in which another or separate Privacy Policy is noted or provided.

This Privacy Policy is not a contract between you and Ray Padula, however, by using, accessing, or interacting with this Website and any of our Online Services, or engaging with us offline, you consent to the collection, use, sale, and sharing of personal information that we receive from you through such use, interactions, and access as described and detailed in this Privacy Policy. We may change or add to this Privacy Policy at any time, with or without notice, so we encourage you to review it periodically.

Information We Collect and Why We Collect It

Information We Collect and Why We Collect It

We collect several types of information from and about the users of our Website, including information (1) by which you may be personally identified, such as name, address, telephone number, postal code, email address, or any other identifier by which you may be contacted online or offline, (2) that is about you but does not identify you, such as product usage and rating, and/or (3) about your internet connection, the equipment you use to access our Website, and your usage and activity details. We collect only the personal information that is reasonably necessary and proportionate to achieve the purposes described in this Privacy Policy, or unless a longer period is required by law. We do not engage in automated decision-making or profiling that produces legal or similar significant effects concerning you.

We collect this information (1) directly from you when you provide it to us, (2) automatically as you navigate through the site, and (3) from third parties, for example, our business partners. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies.

When you use our mobile application, we may also collect information about your device and app usage, including device type, operating system, app interactions, and diagnostic data.We may collect device identifiers such as mobile advertising IDs (i.e., Apple Identifier for Advertisers (IDFA) or Android Advertising ID) for analytics and advertising purposes, subject to your device settings.

INFORMATION THAT YOU PROVIDE TO US

We collect personal information that you provide to us through our Website and online services. Examples include when you (1) purchase a product, (2) create an account, (3) request customer support, (4) submit a warranty claim, (5) interact with our social media, (6) enter promotions, contests or sweepstakes, (7) sign up for email or text alerts.

We also collect information when you: (1) upload photos or videos, (2) use camera or visual based product search, (3) submit images or videos for product verification or search, (4) submit photos or videos as part of a customer service request, a warranty claim, product reviews, or otherwise sent to us, (5) interact with artificial intelligence, machine learning, or visual search features. This may also include the metadata associated with such files (such as data, time, file type, and device information), as well as the visual content contained within any such image or video (for example, background surroundings, packaging, individuals, or other visual elements included). You are responsible for ensuring you have the right to submit any such content, the content does not include personal identifiable information (unless specifically required or needed to respond to a request), and any other individuals or surroundings appearing in submitted content have granted you permissions and consent.

We may use any such submitted media for (1) customer support resolution, (2) warranty claim verification and processing, (3) product verification and troubleshooting, (4) fraud detection and prevention, (5) internal operations and quality assurance, (6) as required by law.

INFORMATION WE COLLECT AUTOMATICALLY

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including (1) details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website, (2) Information about your computer and internet connection, including your IP address, operating system, and browser type. The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This helps us to improve our Website, and deliver a more personalized experience, enabling us to: (1) estimate our audience size and usage patterns, (2) store information about your individual preferences, allowing us to customize content to your individual interests, (3) speed up and make your searches more relevant, (4) recognize you when you return to our Website.

If you access our website via a mobile device, or use the Mobile App, we may also collect (1) device identifiers, (2) app version, (3) session activity, (4) interaction and use of features, (5) crash logs and diagnostic data, (6) approximate location detail (if enabled). We may also request access to certain features of your device to provide features and services (“Device Permissions”), including, but not limited to: the camera, photo library, video capture, device storage, push notifications, device identifiers, approximate location detail (if enabled). We use these permissions to: (1) enable camera-based product search, (2) allow image and video uploads, (3) process customer support and warranty claim requests, (4) deliver notifications and updates, (5) improve functionality and user experience. You may manage or revoke Device Permissions at any time through your device settings. However, please note that by doing so may limit or completely disable certain features of our Website and/or App.

Technologies used for this automatic data collection may include:

(1) COOKIES (or browser cookies). A cookie is a small file placed on the hard drive of a computer. You may refuse to accept browser cookies by activating the appropriate setting on your specific browser. However, if you select this setting, you may be unable to access certain parts and features of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our site will issue cookies when you direct your browser to our Website.

(2) FLASH COOKIES. Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about your preferences and navigation to, from, and on our Website.

(3) WEB BEACONS. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count the number of users who have visited certain pages and for other related website use statistics.

SENSITIVE PERSONAL INFORMATION

We do not intentionally collect sensitive personal information as defined under applicable privacy laws (such as precise geolocations, racial or ethnical origin, religious beliefs, or health information), unless it is voluntarily provided by you or necessary for a specific service or transaction requested by you. If we unintentionally collect sensitive personal information, we will use and disclose it only as permitted by applicable law.

Information We Collect and Why We Collect It

We collect several types of information from and about the users of our Website, including information (1) by which you may be personally identified, such as name, address, telephone number, postal code, email address, or any other identifier by which you may be contacted online or offline, (2) that is about you but does not identify you, such as product usage and rating, and/or (3) about your internet connection, the equipment you use to access our Website, and your usage and activity details. We collect only the personal information that is reasonably necessary and proportionate to achieve the purposes described in this Privacy Policy, or unless a longer period is required by law. We do not engage in automated decision-making or profiling that produces legal or similar significant effects concerning you.

We collect this information (1) directly from you when you provide it to us, (2) automatically as you navigate through the site, and (3) from third parties, for example, our business partners. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons and other tracking technologies.

When you use our mobile application, we may also collect information about your device and app usage, including device type, operating system, app interactions, and diagnostic data.We may collect device identifiers such as mobile advertising IDs (i.e., Apple Identifier for Advertisers (IDFA) or Android Advertising ID) for analytics and advertising purposes, subject to your device settings.

INFORMATION THAT YOU PROVIDE TO US

We collect personal information that you provide to us through our Website and online services. Examples include when you (1) purchase a product, (2) create an account, (3) request customer support, (4) submit a warranty claim, (5) interact with our social media, (6) enter promotions, contests or sweepstakes, (7) sign up for email or text alerts.

We also collect information when you: (1) upload photos or videos, (2) use camera or visual based product search, (3) submit images or videos for product verification or search, (4) submit photos or videos as part of a customer service request, a warranty claim, product reviews, or otherwise sent to us, (5) interact with artificial intelligence, machine learning, or visual search features. This may also include the metadata associated with such files (such as data, time, file type, and device information), as well as the visual content contained within any such image or video (for example, background surroundings, packaging, individuals, or other visual elements included). You are responsible for ensuring you have the right to submit any such content, the content does not include personal identifiable information (unless specifically required or needed to respond to a request), and any other individuals or surroundings appearing in submitted content have granted you permissions and consent.

We may use any such submitted media for (1) customer support resolution, (2) warranty claim verification and processing, (3) product verification and troubleshooting, (4) fraud detection and prevention, (5) internal operations and quality assurance, (6) as required by law.

INFORMATION WE COLLECT AUTOMATICALLY

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including (1) details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website, (2) Information about your computer and internet connection, including your IP address, operating system, and browser type. The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This helps us to improve our Website, and deliver a more personalized experience, enabling us to: (1) estimate our audience size and usage patterns, (2) store information about your individual preferences, allowing us to customize content to your individual interests, (3) speed up and make your searches more relevant, (4) recognize you when you return to our Website.

If you access our website via a mobile device, or use the Mobile App, we may also collect (1) device identifiers, (2) app version, (3) session activity, (4) interaction and use of features, (5) crash logs and diagnostic data, (6) approximate location detail (if enabled). We may also request access to certain features of your device to provide features and services (“Device Permissions”), including, but not limited to: the camera, photo library, video capture, device storage, push notifications, device identifiers, approximate location detail (if enabled). We use these permissions to: (1) enable camera-based product search, (2) allow image and video uploads, (3) process customer support and warranty claim requests, (4) deliver notifications and updates, (5) improve functionality and user experience. You may manage or revoke Device Permissions at any time through your device settings. However, please note that by doing so may limit or completely disable certain features of our Website and/or App.

Technologies used for this automatic data collection may include:

(1) COOKIES (or browser cookies). A cookie is a small file placed on the hard drive of a computer. You may refuse to accept browser cookies by activating the appropriate setting on your specific browser. However, if you select this setting, you may be unable to access certain parts and features of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our site will issue cookies when you direct your browser to our Website.

(2) FLASH COOKIES. Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about your preferences and navigation to, from, and on our Website.

(3) WEB BEACONS. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count the number of users who have visited certain pages and for other related website use statistics.

SENSITIVE PERSONAL INFORMATION

We do not intentionally collect sensitive personal information as defined under applicable privacy laws (such as precise geolocations, racial or ethnical origin, religious beliefs, or health information), unless it is voluntarily provided by you or necessary for a specific service or transaction requested by you. If we unintentionally collect sensitive personal information, we will use and disclose it only as permitted by applicable law.

TRACKING TECHNOLOGIES
We may use pixels, tags, and software development kits (“SDKs”) provided by third-party platforms to collect information about your interactions with our Website and mobile application. These technologies help us analyze usage, improve performance, and deliver relevant advertising and content based on your interests.

MOBILE DEVICE PERMISSIONS
When you use our mobile application or mobile Website, we may request access to certain features of your device, including the camera, photo library, push notifications, and device identifiers. You may control access to these permissions at any time through your device settings.

COOKIES
We store cookies on your computer. Cookies are small files of text that websites send to a visitor's computer or other device connected to the internet used to interact with this Website to uniquely identify the visitor's browser and store information and settings on such browser. Cookie information may include data as your referring domain, operating software, type of internet browser, date and time of visit, screen resolution, and other technical data related to your visit. Cookies also are used to track your preferences regarding features and functions on this Website. This information allows you to interact with this site and allows us to remember you. We use this information to improve and customize your browsing experience on this site, and for analytics relating to our visitors. For example, cookies are used to enable saved information, providing the convenience of not having to reenter information each time you visit and interact with our Website. You can manage how cookies are used and your cookie preference by adjusting within your browser.

The below cookies are used on our site, some of which may not be disabled and are required for the Website to be used.

Ray Padula Website Cookie List



WEB BEACONS
A web beacon links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Web beacons can be used, for example, to provide you with information and content targeted to your preference.

ADDITIONAL
We may use pixels, tags, and similar technologies provided by us and third-party platforms (such as analytics providers and advertising networks) to understand user behavior, measure the effectiveness of marketing campaigns, and deliver relevant advertisements. These technologies may collection information about your interactions with our Website and other websites over time.

TRACKING TECHNOLOGIES
We may use pixels, tags, and software development kits (“SDKs”) provided by third-party platforms to collect information about your interactions with our Website and mobile application. These technologies help us analyze usage, improve performance, and deliver relevant advertising and content based on your interests.

MOBILE DEVICE PERMISSIONS
When you use our mobile application or mobile Website, we may request access to certain features of your device, including the camera, photo library, push notifications, and device identifiers. You may control access to these permissions at any time through your device settings.

COOKIES
We store cookies on your computer. Cookies are small files of text that websites send to a visitor's computer or other device connected to the internet used to interact with this Website to uniquely identify the visitor's browser and store information and settings on such browser. Cookie information may include data as your referring domain, operating software, type of internet browser, date and time of visit, screen resolution, and other technical data related to your visit. Cookies also are used to track your preferences regarding features and functions on this Website. This information allows you to interact with this site and allows us to remember you. We use this information to improve and customize your browsing experience on this site, and for analytics relating to our visitors. For example, cookies are used to enable saved information, providing the convenience of not having to reenter information each time you visit and interact with our Website. You can manage how cookies are used and your cookie preference by adjusting within your browser.

The below cookies are used on our site, some of which may not be disabled and are required for the Website to be used.



WEB BEACONS
A web beacon links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Web beacons can be used, for example, to provide you with information and content targeted to your preference.

ADDITIONAL
We may use pixels, tags, and similar technologies provided by us and third-party platforms (such as analytics providers and advertising networks) to understand user behavior, measure the effectiveness of marketing campaigns, and deliver relevant advertisements. These technologies may collection information about your interactions with our Website and other websites over time.

How We Use Your Information

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information (1) to present our Website and its contents to you, (2) to provide you with information, products, or services that you can request from us, (3) to fulfill any other purpose for which you provide it, (4) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, (5) To notify you about changes to our Website, or any changes to the products and services that we provide through it, (6) To allow you to participate in interactive features on our Website, (7) In any other way we may describe when you provide the information, (8) to operate, maintain, and improve the functionality of our mobile application and its features, (9) to develop, train and improve artificial intelligence and automated systems, (10) power camera search, visua, search, and AI-based features, (11) analyze provided media, information, and related data for product identification and troubleshooting, (12) for any other purpose with your consent.

We may also use, sell, or disclose the personal information we collect from you as described in this Privacy Policy for our business purposes, to manage our business and conduct operations, and take actions permitted by, and to comply with, any legal or regulatory requirements. Depending on your state of residence, certain disclosures may be considered “selling”, “sharing”, or targeted advertising under applicable law. Such uses of this information may include...

1. Understanding your user preferences and enhancing your overall experience with us, including personalization,

2. Conducting research, evaluations, surveys, contests, sweepstakes,

3. Improving our communications to, and with you,

4. Completing your request(s) for services, product support, information, content, updates, and the like,

5. Personalizing your experience with us, as well as delivering content, product(s), and service offerings relevant to your specific interests, including targeted offers, ads, and services, third-party sites, and via email or text message, with your consent, where required by law,

6. Responding to your inquiries about our products, services, support requests, submitted questions or inquiries, or employment with us,

7. Performing data analytics and obtaining other demographic information,

8. Informing you of special events, promotions, offers, and programs, offered by us, or by us in conjunction with other companies/partners,

9. Combining information collected from you with other information collected by us, or a third party, including other personal and demographic information about you,

10. Processing a job application submitted by you,

11. Detecting and protecting us from error, negligence, fraud, theft, and other illegal activities and to audit compliance with our policies,

12. Fulfilling or meeting the reason that information was provided,

13. Operating, evaluating, managing, improving, and developing our website, mobile applications, internet enabled services and/or products, business and operations, and administrating account(s),

14. Processing requests, purchases, transactions, payments, as well as preventing and prosecuting transactional fraud,

15. Maintaining the security, safety, and integrity of our Website, business operations, products, services, servers, databases, and any other business or technological asset,

16. Evaluating or conducting a merger, restructuring, divestiture, reorganization, dissolution, liquidity event, or other sale and/or transfer or some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding(s), in which personal information held by us is among the assets transferred. This may be provided as early as the due-diligence or negotiation stage in any such event(s),

17. Responding to law enforcement requests and as required by applicable law, court order, or government regulation.

USE OF SUBMITTED MEDIA AND DATA
We may use photos, videos, and other submitted content to (1) operate and improve our products and services, (2) develop and enhance our Website and Mobile App, (3) train and improve AI systems and visual search capabilities, (4) analyze trends, usage patterns, and product performance, (5) detect fraud, abuse, or unauthorized activity, (6) maintain business operations and records, (7) quality assurance and training purposes, (8) as required and permitted by law.

Any and all submitted content may be stored, processed, and retained in accordance to this Privacy Policy and applicable law.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information (1) to present our Website and its contents to you, (2) to provide you with information, products, or services that you can request from us, (3) to fulfill any other purpose for which you provide it, (4) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, (5) To notify you about changes to our Website, or any changes to the products and services that we provide through it, (6) To allow you to participate in interactive features on our Website, (7) In any other way we may describe when you provide the information, (8) to operate, maintain, and improve the functionality of our mobile application and its features, (9) to develop, train and improve artificial intelligence and automated systems, (10) power camera search, visua, search, and AI-based features, (11) analyze provided media, information, and related data for product identification and troubleshooting, (12) for any other purpose with your consent.

We may also use, sell, or disclose the personal information we collect from you as described in this Privacy Policy for our business purposes, to manage our business and conduct operations, and take actions permitted by, and to comply with, any legal or regulatory requirements. Depending on your state of residence, certain disclosures may be considered “selling”, “sharing”, or targeted advertising under applicable law. Such uses of this information may include...

1. Understanding your user preferences and enhancing your overall experience with us, including personalization,

2. Conducting research, evaluations, surveys, contests, sweepstakes,

3. Improving our communications to, and with you,

4. Completing your request(s) for services, product support, information, content, updates, and the like,

5. Personalizing your experience with us, as well as delivering content, product(s), and service offerings relevant to your specific interests, including targeted offers, ads, and services, third-party sites, and via email or text message, with your consent, where required by law,

6. Responding to your inquiries about our products, services, support requests, submitted questions or inquiries, or employment with us,

7. Performing data analytics and obtaining other demographic information,

8. Informing you of special events, promotions, offers, and programs, offered by us, or by us in conjunction with other companies/partners,

9. Combining information collected from you with other information collected by us, or a third party, including other personal and demographic information about you,

10. Processing a job application submitted by you,

11. Detecting and protecting us from error, negligence, fraud, theft, and other illegal activities and to audit compliance with our policies,

12. Fulfilling or meeting the reason that information was provided,

13. Operating, evaluating, managing, improving, and developing our website, mobile applications, internet enabled services and/or products, business and operations, and administrating account(s),

14. Processing requests, purchases, transactions, payments, as well as preventing and prosecuting transactional fraud,

15. Maintaining the security, safety, and integrity of our Website, business operations, products, services, servers, databases, and any other business or technological asset,

16. Evaluating or conducting a merger, restructuring, divestiture, reorganization, dissolution, liquidity event, or other sale and/or transfer or some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding(s), in which personal information held by us is among the assets transferred. This may be provided as early as the due-diligence or negotiation stage in any such event(s),

17. Responding to law enforcement requests and as required by applicable law, court order, or government regulation.

USE OF SUBMITTED MEDIA AND DATA
We may use photos, videos, and other submitted content to (1) operate and improve our products and services, (2) develop and enhance our Website and Mobile App, (3) train and improve AI systems and visual search capabilities, (4) analyze trends, usage patterns, and product performance, (5) detect fraud, abuse, or unauthorized activity, (6) maintain business operations and records, (7) quality assurance and training purposes, (8) as required and permitted by law.

Any and all submitted content may be stored, processed, and retained in accordance to this Privacy Policy and applicable law.

How We Disclose Your Personal Information

How We Disclose Your Personal Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy (1) to our subsidiaries and affiliates, (2) to contractors, service providers, and other third parties that we use to support our business, Website, or App, (3) to a buyer, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of all of some of Ray Padula Lawn and Garden assets, whether as a going concern or part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Ray Padula about our Website users is among the assets transferred, (4) to fulfill the purpose for which you provide it, (5) to professional service providers (such as legal and financial advisors), (6) for any other purpose disclosed by us when you provide the information, (7) for any other purpose with your consent.

We may also disclose personal information (1) to comply with any court order, law or legal process, including to respond to any government or regulatory request, (2) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, (3) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ray Padula, our customers, employees, partners, affiliates, vendors, or any other individual.

ADDITIONAL WAYS WE MAY SHARE YOUR PERSONAL INFORMATION, INCLUDE:

1. We may share your personal information collected with any sister or partner company, or to any other party in which we act as an agent, vendor, or service provider,

2. We may work with select retailers, business partners, and other companies at various times to provide expanded content, offers, and customization. As part of such relationship, we may share the personal information we collect from you with these entities. These companies may interact with your browser, collect, or have access to some or all of the personal information collected in connection with certain interactive functions offered through our interactions,

3. We use third-party service providers to perform certain functions and/or operations on our behalf and may share the personal information collected about you to allow such parties to perform these functions and operations. These third-party service providers may interact with your browser, collect, or have access to some or all the personal information collected in connection with certain functions of our Website, or offline interactions. Examples of this include email services, monitoring website activity, promotions, online sweepstakes, surveys, contests, marketing, advertising, communications, and more,

4. We may also disclose personal information, including uploaded photos, videos, support submissions, warranty claims material, usage data, product reviews, comments, and questions to: cloud storage providers, analytic providers, mobile app and e-commerce infrastructure providers, customer support platforms, payment processors, fraud detection and security providers, artificial intelligence and visual search providers, and advertising and attribution partners. These third-parties process information on our behalf to support our operations.

5. Personal information that we have collected may be a business asset transferred as part of a business transaction. We may share or transfer personal information we collected about you in connection with the sale or transfer of a particular portion of our business, or the sale or transfer of substantially all of our assets, which may be provided as early as the due-diligence and negotiation stage of any such transactions(s),

6. We may share personal information collected from or about you based on a good-faith belief that such a disclosure is necessary to comply with the law, or to protect us or others from harm, including the integrity of our Website and operations, the users of our Website themselves, or employees, vendors, partners, and the general public.

7. We may share personal information collected about you in cases where you request us to do so. For example, if you ask us to provide information to a third-party to facilitate the resolution of an issue or dispute.

How We Disclose Your Personal Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy (1) to our subsidiaries and affiliates, (2) to contractors, service providers, and other third parties that we use to support our business, Website, or App, (3) to a buyer, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of all of some of Ray Padula Lawn and Garden assets, whether as a going concern or part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Ray Padula about our Website users is among the assets transferred, (4) to fulfill the purpose for which you provide it, (5) to professional service providers (such as legal and financial advisors), (6) for any other purpose disclosed by us when you provide the information, (7) for any other purpose with your consent.

We may also disclose personal information (1) to comply with any court order, law or legal process, including to respond to any government or regulatory request, (2) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, (3) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ray Padula, our customers, employees, partners, affiliates, vendors, or any other individual.

ADDITIONAL WAYS WE MAY SHARE YOUR PERSONAL INFORMATION, INCLUDE:

1. We may share your personal information collected with any sister or partner company, or to any other party in which we act as an agent, vendor, or service provider,

2. We may work with select retailers, business partners, and other companies at various times to provide expanded content, offers, and customization. As part of such relationship, we may share the personal information we collect from you with these entities. These companies may interact with your browser, collect, or have access to some or all of the personal information collected in connection with certain interactive functions offered through our interactions,

3. We use third-party service providers to perform certain functions and/or operations on our behalf and may share the personal information collected about you to allow such parties to perform these functions and operations. These third-party service providers may interact with your browser, collect, or have access to some or all the personal information collected in connection with certain functions of our Website, or offline interactions. Examples of this include email services, monitoring website activity, promotions, online sweepstakes, surveys, contests, marketing, advertising, communications, and more,

4. We may also disclose personal information, including uploaded photos, videos, support submissions, warranty claims material, usage data, product reviews, comments, and questions to: cloud storage providers, analytic providers, mobile app and e-commerce infrastructure providers, customer support platforms, payment processors, fraud detection and security providers, artificial intelligence and visual search providers, and advertising and attribution partners. These third-parties process information on our behalf to support our operations.

5. Personal information that we have collected may be a business asset transferred as part of a business transaction. We may share or transfer personal information we collected about you in connection with the sale or transfer of a particular portion of our business, or the sale or transfer of substantially all of our assets, which may be provided as early as the due-diligence and negotiation stage of any such transactions(s),

6. We may share personal information collected from or about you based on a good-faith belief that such a disclosure is necessary to comply with the law, or to protect us or others from harm, including the integrity of our Website and operations, the users of our Website themselves, or employees, vendors, partners, and the general public.

7. We may share personal information collected about you in cases where you request us to do so. For example, if you ask us to provide information to a third-party to facilitate the resolution of an issue or dispute.

Third-Party Solutions and Technologies

Third-Party Solutions and Technologies

Our Website, mobile app, and its features, content, as well as its advertisements, may be powered in whole or in part third party technology providers, including mobile e-commerce platforms, payment processors, advertisers, ad networks, content providers, developers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you visit our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest or behavior-based advertising and/or targeted content.

These third parties (1) may process personal information on our behalf, (2) provide hosting, (3) analytics, (4) messaging, (5) content, (6) payment, and infrastructure services, (7) support mobile app functionality and performance, such as mobile analytics, crash reporting, advertising, and performance monitoring tools used within our Website and mobile application.

We may also use third-party providers for (1) cloud storage, (2) analytics and attribution, (3) customer support tools, (4) fraud and illegal activity detection, (5) push notifications, (6) email and text marketing, (7) web forms and customer service tools, (8) warranty and order return processing, (9) shipping and distribution of our products and services.

In addition to cookies and web beacons, we and our service providers may use mobile SDKs, pixels, APIs, device identifiers, event tracking tools, and various analytic tools. These technologies may be used to measure usage and performance, analyze behavior and engagement, support advertising and attribution, improve functionality, and user experience.Our mobile app may be distributed through the Apple App Store and Google Play. These providers may collect data and information independently. We do not control these third parties' tracking technologies or how they may, or may not, be used.

If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Third-Party Solutions and Technologies

Our Website, mobile app, and its features, content, as well as its advertisements, may be powered in whole or in part third party technology providers, including mobile e-commerce platforms, payment processors, advertisers, ad networks, content providers, developers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you visit our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest or behavior-based advertising and/or targeted content.

These third parties (1) may process personal information on our behalf, (2) provide hosting, (3) analytics, (4) messaging, (5) content, (6) payment, and infrastructure services, (7) support mobile app functionality and performance, such as mobile analytics, crash reporting, advertising, and performance monitoring tools used within our Website and mobile application.

We may also use third-party providers for (1) cloud storage, (2) analytics and attribution, (3) customer support tools, (4) fraud and illegal activity detection, (5) push notifications, (6) email and text marketing, (7) web forms and customer service tools, (8) warranty and order return processing, (9) shipping and distribution of our products and services.

In addition to cookies and web beacons, we and our service providers may use mobile SDKs, pixels, APIs, device identifiers, event tracking tools, and various analytic tools. These technologies may be used to measure usage and performance, analyze behavior and engagement, support advertising and attribution, improve functionality, and user experience.Our mobile app may be distributed through the Apple App Store and Google Play. These providers may collect data and information independently. We do not control these third parties' tracking technologies or how they may, or may not, be used.

If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Retention of Information

Retention of Information

We retain personal information for as long as reasonably necessary to: provide goods and services, complete transactions, process support and warranty claims, maintain our business records, improve our systems and services, detect fraud and enforce Terms of Use and policies, comply with legal obligations. Photos, videos, and all submitted materials may be retained for support, quality assurance, warranty, analytics, reporting, fraud prevention, and operational purposes even if your account with us is later deleted, to the extent permitted by law.

Retention of Information

We retain personal information for as long as reasonably necessary to: provide goods and services, complete transactions, process support and warranty claims, maintain our business records, improve our systems and services, detect fraud and enforce Terms of Use and policies, comply with legal obligations. Photos, videos, and all submitted materials may be retained for support, quality assurance, warranty, analytics, reporting, fraud prevention, and operational purposes even if your account with us is later deleted, to the extent permitted by law.

External Links and Content

External Links and Content

Our Website and offline interactions may contain links to other websites that are not managed, owned, or affiliated by/to us. We are not responsible for the privacy practices or the content of any such websites. To help ensure the protection of your privacy, we recommend that you review the privacy notice of any site that you visit via a link from our website, email communication, advertising or application(s).

External Links and Content

Our Website and offline interactions may contain links to other websites that are not managed, owned, or affiliated by/to us. We are not responsible for the privacy practices or the content of any such websites. To help ensure the protection of your privacy, we recommend that you review the privacy notice of any site that you visit via a link from our website, email communication, advertising or application(s).

Social Media

Social Media

Our Website uses social media features. Social media features may be hosted by a third party. Such social media features may include those provided by Meta (Facebook and Instagram), X (formerly Twitter), TikTok, YouTube, and Snapchat, for example. Your interactions with these features are governed by the privacy policies of the companies that provide them. We may display targeted ads as well to you through social media platforms. These ads are sent to groups of people who share such traits such as likelihood of commercial interest and demographics. Please consult the privacy policies of each individual social media platform for additional information about these types of ads.

If you contact us on one of our social media platforms (such as commenting on a post, or sending a direct message (“DM”), or otherwise direct us to communicate with you via social media, we may contact you via a direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy, as well as the privacy policies of the social media platform(s) that are used.

Social Media

Our Website uses social media features. Social media features may be hosted by a third party. Such social media features may include those provided by Meta (Facebook and Instagram), X (formerly Twitter), TikTok, YouTube, and Snapchat, for example. Your interactions with these features are governed by the privacy policies of the companies that provide them. We may display targeted ads as well to you through social media platforms. These ads are sent to groups of people who share such traits such as likelihood of commercial interest and demographics. Please consult the privacy policies of each individual social media platform for additional information about these types of ads.

If you contact us on one of our social media platforms (such as commenting on a post, or sending a direct message (“DM”), or otherwise direct us to communicate with you via social media, we may contact you via a direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy, as well as the privacy policies of the social media platform(s) that are used.

User Generated Content

User Generated Content

We may make message boards, blogs, chat rooms, chats, quizzes, product reviews, comment sections, Q&A databases, forums, and other interactive platforms available from time to time on our Website. Any personal information that is disclosed in these features may become publicly available and you should exercise extreme caution when deciding to disclose any personal information in these features, including uploading photos or videos. Refer to the Terms of Use for the full User-Generated content Terms and Policies.

User Generated Content

We may make message boards, blogs, chat rooms, chats, quizzes, product reviews, comment sections, Q&A databases, forums, and other interactive platforms available from time to time on our Website. Any personal information that is disclosed in these features may become publicly available and you should exercise extreme caution when deciding to disclose any personal information in these features, including uploading photos or videos. Refer to the Terms of Use for the full User-Generated content Terms and Policies.

Information Security

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also largely depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password and log-in credentials confidential. We ask that you do not share your password or log in information with anyone. We urge you to be careful about giving out information in the public areas of this Website, such as blogs, message boards, product reviews, Q&A, and the like. These areas and the content provided can be viewed by any user of this Website.

Unfortunately, the transmission of information via the internet is never completely secure, or “hacker” proof. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Mobile Application. Any transmission of personal information, including video and images is at your own risk.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also largely depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password and log-in credentials confidential. We ask that you do not share your password or log in information with anyone. We urge you to be careful about giving out information in the public areas of this Website, such as blogs, message boards, product reviews, Q&A, and the like. These areas and the content provided can be viewed by any user of this Website.

Unfortunately, the transmission of information via the internet is never completely secure, or “hacker” proof. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Mobile Application. Any transmission of personal information, including video and images is at your own risk.

Interest Based Advertising

Interest Based Advertising

We participate in interest based advertising and behavioral advertising. We allow third-party companies, such as ad networks, to collect certain information when you visit our Website. This information is used to serve ads for our products and/or services, or for the products or services of other companies when you visit our Website and other third-party websites. These third-party companies use non personally identifiable information (for example, browser type, time and date, click stream information, subject of advertisements clicked or scrolled over, hardware and software information, session IDs, and cookie information), as well as personally identifiable information (for example, an IP address) when you access websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising related services, such as ad delivery, reporting, attribution, analytics, and market research. These third-party companies typically use a cookie, web beacon, or other similar tracking technologies to collect this information. This may include tracking across devices, including mobile devices and applications. To learn more about managing your preferences, if available, with respect to interest based and behavioral advertising, read the next section below, "Managing your Preferences."

To read more about Ray Padula participation in Interest-Based Advertising, please refer to the Interest-Based Advertising policy.

Interest Based Advertising

We participate in interest based advertising and behavioral advertising. We allow third-party companies, such as ad networks, to collect certain information when you visit our Website. This information is used to serve ads for our products and/or services, or for the products or services of other companies when you visit our Website and other third-party websites. These third-party companies use non personally identifiable information (for example, browser type, time and date, click stream information, subject of advertisements clicked or scrolled over, hardware and software information, session IDs, and cookie information), as well as personally identifiable information (for example, an IP address) when you access websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising related services, such as ad delivery, reporting, attribution, analytics, and market research. These third-party companies typically use a cookie, web beacon, or other similar tracking technologies to collect this information. This may include tracking across devices, including mobile devices and applications. To learn more about managing your preferences, if available, with respect to interest based and behavioral advertising, read the next section below, "Managing your Preferences."

To read more about Ray Padula participation in Interest-Based Advertising, please refer to the Interest-Based Advertising policy.

Managing Your Preferences

Managing Your Preferences

PUSH NOTIFICATIONS
If you enable push notifications on our mobile app or mobile site, we may send you notifications relating to your account, orders, promotions and marketing, product updates and launches, in-stock updates, content (such as gardening advice), and/or updates. You can opt-out from receiving these notifications at any time through your device settings.

TEXT MESSAGES
If you opt in to receive text messages, message frequency may vary and standard messaging rates may apply. You may opt out at any time, by following the instructions provided in the text message, or by replying ‘STOP’.

INTEREST-BASED ADVERTISING
Many browsers have a DO NOT TRACK feature that lets you tell websites that you do not want to have your online activities tracked. Currently, we do not respond to browser "do not track" signals. You do have the option, if available, to opt-out of interest-based advertising. Not all ad networks or other third parties offer an opt-out option for interest-based advertising.

To learn more about interest-based advertising or the available opt-out options for this time of advertising, you can visit the Network Advertising Initiative website, and the Digital Advertising Alliance website. To opt-out of Google Analytics, visit the Google Analytics website.

Note: Options that you select may be browser and device specific.

COOKIES
You may modify your browser settings to disable the use of cookies. Please note, that by doing this, you may disable certain features on our Website, our Website may not function correctly or display properly, and you may be required to re-enter your information more frequently. Disabling cookies may also prohibit you from making purchases on this Website.

EMAIL
You may discontinue receiving future email communications by clicking the "manage your preferences," or "unsubscribe" link at the footer of the email communication received and changing the preferences for the applicable content or email communication.

ACOUNT INFORMATION
You can update or modify the personal information you provided when registering your account on our Website by logging into your account and following the instructions provided to update or modify such information or permanently delete your account.

DIRECT MAIL
To opt-out of receiving direct mail from us, you may send an email requesting such change to support@raypadula.com, indicating that you do not wish to receive direct mail from Ray Padula

Managing Your Preferences

PUSH NOTIFICATIONS
If you enable push notifications on our mobile app or mobile site, we may send you notifications relating to your account, orders, promotions and marketing, product updates and launches, in-stock updates, content (such as gardening advice), and/or updates. You can opt-out from receiving these notifications at any time through your device settings.

TEXT MESSAGES
If you opt in to receive text messages, message frequency may vary and standard messaging rates may apply. You may opt out at any time, by following the instructions provided in the text message, or by replying ‘STOP’.

INTEREST-BASED ADVERTISING
Many browsers have a DO NOT TRACK feature that lets you tell websites that you do not want to have your online activities tracked. Currently, we do not respond to browser "do not track" signals. You do have the option, if available, to opt-out of interest-based advertising. Not all ad networks or other third parties offer an opt-out option for interest-based advertising.

To learn more about interest-based advertising or the available opt-out options for this time of advertising, you can visit the Network Advertising Initiative website, and the Digital Advertising Alliance website. To opt-out of Google Analytics, visit the Google Analytics website.

Note: Options that you select may be browser and device specific.

COOKIES
You may modify your browser settings to disable the use of cookies. Please note, that by doing this, you may disable certain features on our Website, our Website may not function correctly or display properly, and you may be required to re-enter your information more frequently. Disabling cookies may also prohibit you from making purchases on this Website.

EMAIL
You may discontinue receiving future email communications by clicking the "manage your preferences," or "unsubscribe" link at the footer of the email communication received and changing the preferences for the applicable content or email communication.

ACOUNT INFORMATION
You can update or modify the personal information you provided when registering your account on our Website by logging into your account and following the instructions provided to update or modify such information or permanently delete your account.

DIRECT MAIL
To opt-out of receiving direct mail from us, you may send an email requesting such change to support@raypadula.com, indicating that you do not wish to receive direct mail from Ray Padula

Other Personal Information Rights

Other Personal Information Rights

ACCESS TO INFORMATION

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose the following to you:

1. The categories of personal information we collected about you.

2. The categories of sources for the personal information we collected about you.

3. Our business and/or commercial purposes for collecting or selling that personal information.

4. The categories of third parties with whom we shared your personal information.

5. The specific pieces of personal information we collected about you (also known as a data portability request)

6. If we sold or disclosed your personal information for a business purpose, two separate lists will be provided disclosing (1) sales, identifying the personal information categories that each category of recipient purchased, and (2) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these accesses and data portability rights for business-to-business personal information, or where we are not required by any state or federal law.

RIGHT TO REQUEST INFORMATION DELETION

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete and direct our service providers to delete, your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us, or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide good(s) or service(s) that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty, order return, or product recall conducted in accordance with federal law, or otherwise perform our contract with you,

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities,

3. Debug goods, services, and our Website to identify and repair errors that impair existing intended functionality,

4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law,

5. Comply with certain state and federal laws (for example, the California Electronic Communications Privacy Act (Cal. Penal Code § 156 et. seq.)),

6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

7. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent,

8. Comply with a legal obligation, including, without limitation, our compliance with fulfilling your request,

9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these accesses and data portability rights for business-to-business personal information, or where not required by any state, or federal law.

EXERCISING YOUR ACCESS, DATA PORTABILITY, AND/OR DELETION RIGHTS

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending an email to support@raypadula.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may make a verifiable consumer request for access or data portability only twice within a twelve (12) month period. The verifiable consumer request must:

1. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

2. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot and will not respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, if we make such a feature available, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request and demonstrate our compliance with applicable law.

RESPONSE TIMING AND FORMAT

We strive to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response to you by the method indicated in your request.

Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

PERSONAL INFORMATION OPT-IN AND OPT-OUT RIGHTS

We do not sell the personal information of consumers we know are less than 18 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 18, or the parent or guardian of a consumer less than 18 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

If you are 18 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). To exercise the right to opt-out, you (or your authorized representative) may submit a request to us.

Other Personal Information Rights

ACCESS TO INFORMATION

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose the following to you:

1. The categories of personal information we collected about you.

2. The categories of sources for the personal information we collected about you.

3. Our business and/or commercial purposes for collecting or selling that personal information.

4. The categories of third parties with whom we shared your personal information.

5. The specific pieces of personal information we collected about you (also known as a data portability request)

6. If we sold or disclosed your personal information for a business purpose, two separate lists will be provided disclosing (1) sales, identifying the personal information categories that each category of recipient purchased, and (2) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these accesses and data portability rights for business-to-business personal information, or where we are not required by any state or federal law.

RIGHT TO REQUEST INFORMATION DELETION

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete and direct our service providers to delete, your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us, or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide good(s) or service(s) that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty, order return, or product recall conducted in accordance with federal law, or otherwise perform our contract with you,

2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities,

3. Debug goods, services, and our Website to identify and repair errors that impair existing intended functionality,

4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law,

5. Comply with certain state and federal laws (for example, the California Electronic Communications Privacy Act (Cal. Penal Code § 156 et. seq.)),

6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

7. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent,

8. Comply with a legal obligation, including, without limitation, our compliance with fulfilling your request,

9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these accesses and data portability rights for business-to-business personal information, or where not required by any state, or federal law.

EXERCISING YOUR ACCESS, DATA PORTABILITY, AND/OR DELETION RIGHTS

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending an email to support@raypadula.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may make a verifiable consumer request for access or data portability only twice within a twelve (12) month period. The verifiable consumer request must:

1. Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

2. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot and will not respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, if we make such a feature available, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request and demonstrate our compliance with applicable law.

RESPONSE TIMING AND FORMAT

We strive to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response to you by the method indicated in your request.

Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

PERSONAL INFORMATION OPT-IN AND OPT-OUT RIGHTS

We do not sell the personal information of consumers we know are less than 18 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 18, or the parent or guardian of a consumer less than 18 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

If you are 18 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). To exercise the right to opt-out, you (or your authorized representative) may submit a request to us.

Do Not Sell My Personal Information

Do Not Sell My Personal Information

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Under certain privacy laws, including those in California, the terms “sell” and “share” are broadly defined and may include the use of cookies, pixels, and similar tracking technologies used for analytical and advertising purposes. We may “share” personal information with third parties for cross-content behavioral advertising and targeted marketing. We do NOT sell personal information in exchange for monetary consideration. You have the right to opt-out of the sale and sharing of your personal information as described in this Privacy Policy.

Do Not Sell My Personal Information

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Under certain privacy laws, including those in California, the terms “sell” and “share” are broadly defined and may include the use of cookies, pixels, and similar tracking technologies used for analytical and advertising purposes. We may “share” personal information with third parties for cross-content behavioral advertising and targeted marketing. We do NOT sell personal information in exchange for monetary consideration. You have the right to opt-out of the sale and sharing of your personal information as described in this Privacy Policy.

Other Privacy Rights by State

Other Privacy Rights by State

If you are a California resident, you may have additional privacy rights, which can be found in our California Privacy Rights policy, here.

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to: (1) confirm whether or not we are processing your personal information, (2) access your personal information, (3) correct inaccuracies in your personal information, (4) delete your personal information, (5) opt-out of targeted advertising the sale of personal information, or profiling.

To exercise any of these rights, please contact us by emailing support@raypadula.com

Other Privacy Rights by State

If you are a California resident, you may have additional privacy rights, which can be found in our California Privacy Rights policy, here.

Depending on your state of residence, you may have additional rights under applicable privacy laws, including the right to: (1) confirm whether or not we are processing your personal information, (2) access your personal information, (3) correct inaccuracies in your personal information, (4) delete your personal information, (5) opt-out of targeted advertising the sale of personal information, or profiling.

To exercise any of these rights, please contact us by emailing support@raypadula.com

International Privacy

International Privacy

The owner of the Website is based in the state of New York, in the United States of America. By using this Website, you acknowledge that your personal information may be transferred to, stored in, and processed in the United States and other jurisdictions where we or our service providers operate, and that such jurisdictions may have data protection laws different from those in your country of residence.

International Privacy

The owner of the Website is based in the state of New York, in the United States of America. By using this Website, you acknowledge that your personal information may be transferred to, stored in, and processed in the United States and other jurisdictions where we or our service providers operate, and that such jurisdictions may have data protection laws different from those in your country of residence.

Non-Discrimination

Non-Discrimination

We do not and will not discriminate against you for exercising your rights provided by applicable law. Unless permitted to by law, we will not: (1) Deny you any goods or services, (2) Charge you a different price or rates for goods and services, including through granting discounts, or other benefits, as well as imposing penalties, (3) provide you a different level or quality of goods and services, (4) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods and services.

We currently do not provide any financial incentives with respect to your personal information. However, in the future, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Non-Discrimination

We do not and will not discriminate against you for exercising your rights provided by applicable law. Unless permitted to by law, we will not: (1) Deny you any goods or services, (2) Charge you a different price or rates for goods and services, including through granting discounts, or other benefits, as well as imposing penalties, (3) provide you a different level or quality of goods and services, (4) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods and services.

We currently do not provide any financial incentives with respect to your personal information. However, in the future, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Changes to this Policy

Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. Your continued use of this Website or Mobile App constitutes your acceptance of the updated policy.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. Your continued use of this Website or Mobile App constitutes your acceptance of the updated policy.

Comments, Concerns, and Contacting Us

Comments, Concerns, and Contacting Us

This website is operated by Ray Padula Lawn and Garden, Melville, NY 11747 USA.

All feedback, comments, requests and communications relating to the Website or Privacy Policy should be sent to: support@raypadula.com

Thank you for visiting our website and choosing Ray Padula!

Updated: January 1, 2026

Comments, Concerns, and Contacting Us

This website is operated by Ray Padula Lawn and Garden, Melville, NY 11747 USA.

All feedback, comments, requests and communications relating to the Website or Privacy Policy should be sent to: support@raypadula.com

Thank you for visiting our website and choosing Ray Padula!

Updated: January 1, 2026

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